CHRISTCHURCH EARTHQUAKE IMMIGRATION ASSISTANCE FOR NEW MIGRANTS
FOR IMMIGRATION OR VISA RELATED INQUIRIES PHONE THIS TOLL FREE NUMBER
0508 558 855 This number will be staffed 7am ‐ 7pm, every day including weekends, until further notice
IF YOU ARE CALLING FROM CHRISTCHURCH, press “3” and your call will be a priority.
IF YOU ARE CALLING FROM AUCKLAND,
phone 09 914 4100.
THIS HELPLINE IS FOR INDIVIDUAL IMMIGRATION INQUIRIES ‐ TO PROVIDE INFORMATION ON SPECIFIC CASES.
For more general information and updates please visit our website
If your passport was in the Immigration NZ Christchurch office please call the 0508 558855 number.
GENERAL EMERGENCY ASSISTANCE For all other assistance please call the central Government Earthquake Help Line
0800 779 997
In stressful situations new migrants and other newcomers can find it really hard ‐ they may not have the friends or family support that most of us automatically turn to.
YOU ARE NOT ALONE AT THIS TIME.
If you are a recent migrant or newly arrived in Christchurch and need settlement related support after the earthquake you can
CALL SETTLEMENT SUPPORT NEW ZEALAND FREE ON:
0800 776948 (0800 SSNZ4U) Monday to Friday 8am ‐ 6pm
OR email: firstname.lastname@example.org
Settlement Support New Zealand can provide additional support for people who have recently moved to Christchurch and who are unsure where to go or who to speak with.
WE CAN ALSO GET HELP IN YOUR LANGUAGE IF YOU WANT IT.
TO SPEAK TO SOMEONE IN YOUR OWN LANGUAGE
LANGUAGE LINE PROVIDES INTERPRETING SERVICES TO MOST GOVERNMENT DEPARTMENTS. When you call, simply ask for “Language Line” ‐ and say which language you need.
YOU CAN ALSO CALL LANGUAGE LINE DIRECT on 0800 656 656 for general help and advice in 41 languages Monday to Friday 9am – 6pm and Saturday 9am – 2pm.
INTERPRETING NEW ZEALAND WILL PROVIDE ASSISTANCE IN 71 LANGUAGES where possible. Call Free 0508 468 377 from 9am ‐ 5pm, or 04 384 2849 after hours.
CHRISTCHURCH MIGRANT CALL CENTRE
You can also call 0800 524 8248 (0800 KAI TAHU) and ask for migrant, or refugee, assistance, to be transferred to the MIGRANT CALL CENTRE, 9am‐7pm daily
Staff will help determine the problem, and refer the issue to the appropriate agency or support group.
Support is also available in person at the Migrant Call Centre, Rehua Marae in Springfield Road.